We check every product manually before shipment to ensure the item is in perfect condition. However, if the product you have received is damaged or has manufacturing defects please follow these steps:
1) Email customer support, providing your name, your order number and an explanation of the problem: email@example.com
2) Attach evidence (either photographs or videos) showing the described defects.
3) Allow our team to review the problem and provide a suitable solution that is acceptable to you.
If the problem was caused by us, or the product has any manufacturing defects please rest assured we will take care of it.
Warranty Claims for manufacturing defects must be made within 30 days of product delivery.
Damage resulting from the improper use of the product will not be covered by the Product Warranty.
Cancellations & Refunds:
Sex Doll products that are offered for sale via the Website are made-to-order for each Buyer. Accordingly, the following applies to refunds and returns for any Products purchased by a Buyer:
Doll is a custom product that is created especially for Buyer. Unable to be canceled for any reason.
If for exceptional reasons the cancellation is accepted, it will be subject to a Seller’s restocking fee (“ Restocking Fee”) of fifty percent (50%) from the value of the Product order. Premium Dolls will provide to Buyer a refund of funds paid minus the Restocking Fee to the Buyer’s original payment method and other fees may apply such as processing and transaction fees.
After a Product is shipped to Buyer, THE SALE IS FINAL, and it cannot be cancelled or returned for any reason.
Due to the nature of this product, it is not possible for us to provide an exchange or return as there are multiple concerns such as hygiene. Please understand that this is the normal practice within the sex doll industry.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us
Exchanging (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a request together with a photo or video of the product to us
Depending on where you live, the time it may take for your exchanged product to reach you may vary.